Regarding phone number changes, please, send us a message via the Vero app.
To contact us directly from within the app go to:
- Dashboard (Profile icon) > Settings (Cog icon) at the bottom right
Contact Support is at the bottom of the page.
You can find quick answers to common questions listed there in our guide, or continue on and write to us by tapping the pen-on-paper icon at the top right.
- Choose a department:
- Support - for general questions or assistance using Vero.
- Hit send.
In the description field include:
- Current Email: email@example.com
- Current Phone: +########## (please include country code, no dashes or spaces)
- Change To Phone: +########## (please include country code, no dashes or spaces)
We will use your new phone to authenticate your account through SMS, and your current email to communicate with you. If you have lost access to your current phone or email due to a misspelling or change in service, please be sure to indicate that condition as well in your response.
At Vero, we believe that your privacy and personal information must be protected at all times so these steps are being taken to ensure that you are the only one who has access to your data.