Unfortunately, we cannot change the name of your verified account.
When we verified your account, we required you to provide us with proof to support your name. We cannot use that same proof to verify your new name.
What we can do, is remove the verification badge from your profile. You would then be free to change your name account. If you would like to be verified with a new name, you would have to apply for verification.
Keep in mind that you will have to go through the verification process again and we cannot guarantee that your new name will be verified.
Please let us know if you would like us to remove the verification badge from your profile by writing us from the Vero app.
To contact us directly from within the app go to:
- Dashboard (Profile icon) > Settings (Cog icon) at the bottom right
Contact Support is at the bottom of the page.
You can find quick answers to common questions listed there in our guide, or continue on and write to us by tapping the pen-on-paper icon at the top right.
- Choose a department:
- Verify My Account - to show your followers it's really you.
- Fill up the form with direct links.
- Hit send.
If you can't see this option, refer to How do I update the app?