Why are my credentials invalid? February 26, 2019 16:51 Updated This error message means that your email address or password does not match the email address or password you signed up with. You will need to reset your password. See How do I reset my password? Related articles How do I reset my password? How do I update the app? Why do I get an Internal Server Error message? How do I log in/out? Why is my Vero App crashing and freezing?